Privacy Policy

/Privacy Policy
Privacy Policy

Who we are

Our website address is: https://nokomisnaturals.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Communication

If you opt-in to receive our emails, we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you.

If you do not want to receive emails from us after subscribing, you may opt-out by clicking on the unsubscribe link at the bottom of our emails. And it won’t hurt my feelings, promise. xo

We store your communication preferences when you sign up. It helps us make sure we email you exactly how you like to be emailed. This data is retained until you request the removal of your data.

We keep a log of some of the communication that we have with you. We keep these logs to improve our marketing and communication with you and other customers. For example, if we send an email everyone hates, we know not to do that again. These logs are retained until you request removal of your data.

Analytics

Like most websites around, we collect non-identifying information, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how you use our website, so we can keep improving it.

We may collect statistics about your behavior on our website. For instance, we monitor the most popular pages on the website to help us with content creation or use spam screened by the Akismet service to help identify spam.

Who we share your data with

We do not share your data with others.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you sign up for marketing emails and do not want to receive them any longer, you may opt-out by clicking on the unsubscribe link at the bottom of our emails. We do not delete the information collected from email subscribers unless requested.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 4 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we store your data

For the most part, we keep your data right where you leave it. However, we do send comments through an automated spam detection service called Akismet. Your user information, such as account data and order information, is stored in our web host’s secure database. And if you are an email subscriber, your information is stored in our email service’s secure database. Please see the Third Party Disclosure for more information.

How we protect your information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. When you register for an account on our website, you are responsible for maintaining your account’s security by using a strong password. (So don’t go using “password123” – our website will make you change it.)

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are protected by SSL encryption technology, processed through a gateway provider, and are not stored or processed on our servers. We trust Square, Paypal, and Stripe to process payment information and keep your information secure. See our Third Party Disclosure for more information.

If you are not in the United States, you should know that your personal information will be processed in the United States.

In the low-chance, but unfortunate event of a data breach, we will contact you and the relevant authorities within 72 hours.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Do we use cookies

Yes, we do.

If you don’t know what they are, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use the following types of cookies:

  • Necessary cookies. These are cookies that are required for the essential operation of our websites such as to authenticate users and prevent fraudulent use.
  • Analytical cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests.

You can choose to have your computer warn you each time a cookie is being set or you can choose to turn off all cookies. You can do this through your browser’s settings or preferences. Every browser is a little different, so look at your browser’s Help files to learn the correct way to modify your cookies. Here are some popular browsers:

If you disable cookies off, some features will be disabled.

You may choose to delete cookies on your computer at any time. Use your browser preferences to do so.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Payments

We accept payments via Square, Stripe, and PayPal.  When processing payments, some of your data will be passed to the respective processing company, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Square Privacy Policy for more details.
Please see the Stripe Privacy Policy for more details.
Please see the PayPal Privacy Policy for more details.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information with the exception of the following services:

  • We use Google Analytics for analytical information. Some of your anonymized non-identifying data will be passed to Google Analytics to help us improve the website. Please see the Google Privacy Policy for more details.
  • We accept payments through Square, PayPal, and Stripe. When processing payments, some of your data will be passed to Square, PayPal, or Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the respective privacy policies above for more details.
  • We use MailChimp for email marketing. Your data may be transferred to Drip for processing in accordance with their Privacy Policy. You can opt-out at any time by clicking the link in an email from us.
  • We use Gravatar to display user avatars when displaying comments. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Please see the Gravatar Privacy Policy for more details.

Contact Us

If there are any questions regarding this privacy policy or you wish to make a request for your personal data, you may contact us at webmaster@nokomisnaturals.com.

Last Updated: May 27, 2018

Sales Tax Policy

Nokomis Naturals collects sales tax in states where we have a physical presence, such as Arizona.

We do not collect sales tax in states NOT listed because we’re not required to.

Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

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